Honest & Direct Feedback

SIMPLE AND EASY TO USE PLATFORM THAT TRANSLATES INTO NUMBERS

Honest & Direct Feedback

SIMPLE AND EASY TO USE PLATFORM THAT TRANSLATES INTO NUMBERS

WHO WE ARE

eSaraha aims to elevate the standard of service in the UAE to the international standards of leading cities in the world. What first started as an idea in 2012 quickly turned into a consumer insights platform for operators to gather guest feedback. eSaraha aims to support all customer centric service channels, especially those that value feedback from their patrons.

WHAT WE DO

CONSUMER SATISFACTION MANAGEMENT

We proactively gather your consumer feedback and develop and study it for you

CONSUMER LOYALTY MANAGEMENT

We develop and manage consumer loyalty and reward programs as well as execute Mystery Shopper programming

EMPLOYEE SATISFACTION SURVEYS

We gather feedback from your employees and develop for you actionable training plans

CONSUMER AND INSIGHTS

We also do consumer deep dive surveys, provide quarterly industry trend reports, and test consumer concepts

WHAT WE KNOW

HOW IT WORKS

STEP 1:

Guest visits your outlet

STEP 2:

Guest completes a survey while on site

STEP 3:

We respond to negative feedback in real-time

STEP 4:

You receive actionable insights

WHAT WE OFFER

Customizable Survey

We provide you the tablets, and load them with a completely white-label survey to fit your brand identity. We work with you to create a customized survey that best fits your needs and measures important KPIs. We ensure customer responses with our friendly user interface, and easy to use survey.
  • Customizable Survey
  • Negative Response

Immediate Negative Response

Negative word of mouth is detrimental to any business, and the power of social media cannot be underestimated. That’s why we take immediate action in the event of a negative response by alerting you immediately. This gives you the power to resolve the problem and keep bad stories from spreading.

Actionable Insights

eSaraha provides you detailed reports to better understand your operation and assist in the decision-making process. Reporting on a daily, weekly, monthly, and quarterly basis, so you are always up to speed with what’s happening in your operation.


"Opening a new restaurant in Dubai, it was really great partnering with eSaraha guest satisfaction services and it resonated with our guests. The eSaraha insights are powerful, informative and relevant. We constantly leverage those insights to tweak to our operation and maximize our customer satisfaction. eSaraha is a great partner to Buffalo Wild Wings."
Jude Perera Marketing Director, First Food Services

WHO WE WORK WITH

WHERE WE OPERATE

United Arab Emirates

  • Abu Dhabi
  • Ajman
  • Dubai

Kingdom of Saudi Arabia

  • Al Jubail
  • Dhahran
  • Jeddah
  • Khobar
  • Riyadh

SECTORS WE WORK IN

Food and Beverage

Retail

Transportation

Government

Education

Finance

Health Care

Telecommunications

Hotels

OUR TEAM

Advisory Board

Terisa Monroe

Marketing and Advertising

Dr. Chirag Buch

Research and Insights

Rita Khoriaty, Ph.D.

Legal

Khalil Abou Fadel

Food Service and Retail

Imran Mahmood

Finance

Ana Stratulat

Entrepreneurship

Marty Cunningham

Business Development

Management Team

Nadien Yaghi

Co-Founder

Ervin Balaoro

Head of Technology

Rene Rowell dela Rama

IT Innovation and Development

CONTACT US

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